If you encounter an error stating Trusted Share Inactive / No Longer Exists, as shown in the screenshot below, it means the files or documents in the Trusted Share are no longer accessible from their original location. As a result, eShare cannot locate the originally shared files.
Solution
If you are the share owner: If you are the original owner of the Trusted Share and encounter this error when opening it from My Shares, it means your cloud account (OneDrive or SharePoint), where the file was originally stored, is disconnected or you no longer have access. To verify, try accessing the file’s original location directly (for example, visit the SharePoint site) and check whether you still have permission to the site. If you no longer have access, please contact your internal administrator to have the required permissions restored.
If you are a recipient: If you see this page when trying to access the share, it likely means the share owner’s access to the original file location has changed. We recommend contacting the share owner directly to have this resolved.