This article aims to guide users through troubleshooting steps for the eShare App within the Teams desktop client. If you are experiencing issues with the app not loading, please follow these three steps to identify and possibly resolve the problem.
Determine Scope of the Issue
To properly diagnose the problem, the first thing to determine is the scope of the problem, whether your problem is just with the Teams desktop client or if it is across the Teams platform.
Navigate to the Teams web client (https://teams.microsoft.com/v2 or https://gov.teams.microsoft.us/v2) in a web browser.
Access the eShare App, confirm if it successfully loads in the browser.
If the App loads successfully in the web browser, proceed with the next 2 sections of this guide. If the App does not load successfully, please open a request with our team for further assistance (Commercial: https://support.e-share.us/hc/en-us/requests/new | Government: https://support.esharegovhelp.com/hc/en-us/requests/new).
Reload the Application
While in the eShare App, select the ‘…’ in the top right corner of the page.
Select the ‘Reload app’ button to refresh the app.
Confirm the application page is now loading.
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Clear the Teams Desktop Client Cache
Windows
Quit the Teams Desktop application, confirm it is no longer running.
Press the ‘Windows key + R’ keys on your keyboard at the same time.
Paste the below path into the Search Bar and select ‘OK’.
%localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeamsWithin the ‘MSTeams’ folder, delete all files and folders stored in the directory
Relaunch the Teams Desktop Application, confirm if the eShare app is loading.
If the App still does not load successfully, please open a request with our team for further assistance (Commercial: https://support.e-share.us/hc/en-us/requests/new | Government: https://support.esharegovhelp.com/hc/en-us/requests/new).