Introduction
HAR files are used to gather data from end-user's browser. It captures objects and response calls that a webpage generates. HAR files are utilized by e-Share engineers to investigate and troubleshoot a variety of browser-based issues experienced by users.
How to generate HAR file
Google Chrome:
Open Google Chrome and navigate to the page where the issue is occurring.
Select the Chrome menu > More Tools > Developer Tools.
In the panel that opens, select the Network tab.
Ensure the round Record button in the upper left corner is red; if grey, click it to start recording.
Check the box for Preserve log.
Click the Clear button to remove any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Once the issue is reproduced, Select the button at the top which says ‘Export HAR (sanitized)…’, and save the file to your computer.
Upload your HAR file to your ticket or attach it to your email for analysis by our Support team.
Firefox:
Open Firefox and go to the page where you are experiencing trouble.
Select the Firefox menu (three horizontal lines) at the top-right, then choose Web Developer > Network.
The Developer Network Tools will open as a docked panel. Click the Network tab.
Recording starts automatically when you perform actions in the browser.
After reproducing the issue, right-click under the File column and select Save all as HAR.
Save the HAR file to your computer.
Upload your HAR file to your ticket or attach it to your email for analysis by our Support team.
Microsoft Edge:
Open the Network tool in F12 developer tools, or by going to Edge menu > More Tools > Developer Tools.
Check the box for Preserve log.
Click the Clear button to remove any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Once the issue is reproduced, Select the button at the top which says ‘Export HAR (sanitized)…’, and save the file to your computer.Export captured traffic as a HAR (CTRL + S).
Upload your HAR file to your ticket or attach it to your email for analysis by our Support team.
Safari:
Ensure the Develop menu is visible in Safari. If not, follow the instructions to enable it at this link.
Open the Develop menu and select Show Web Inspector.
Click the Network tab and perform the activity causing issues.
Click the Export icon on the far right of the network tab and save the HAR file.
Upload your HAR file to your ticket or attach it to your email for analysis by our Support team.