You may encounter an error message such as “400 Bad Request” or “400 Bad Request – Request Header or Cookie Too Large (nginx)” when trying to access files on a Trusted Share. This typically occurs when browser cache or cookies interfere with the website.
Solution
The quickest workaround is to open a private or incognito window and paste the site link there. Refer to the links below for instructions on how to open an incognito tab.
How to open an incognito tab on Chrome
How to open an incognito tab on Edge browser
How to open an incognito tab on Safari Browser
Alternatively, you can also try the below steps
Clear your browser cache and cookies. Refer to the below instructions for clearing cache and cookies:
After clearing cookies, close the current browser completely and open a fresh browser session and visit the login link again.
Log in using your credentials.
Still not working?
If the issue persists, please contact us and share additional details such as:
Screenshots of the error
The exact error message or code displayed
This information will help us assist you more effectively.