eShare is discontinuing support for all Personal (Free) Accounts, also called as Desktop Clients. As we shift our focus entirely to our Enterprise and Business solutions, the legacy service used by personal accounts—including the desktop clients for Windows and macOS—has been deprecated and will no longer receive updates, security patches, or technical support.
A new utility tool has been made available to end users, that allows the decryption of local files, without the need to use the deprecated desktop clients. Users can access this utility tool by navigating to their Account settings page via the drop-down menu,
Afterwards, by clicking the down arrow on the "Settings" page will reveal a new entry named "Utilities".
If you do not see a dropdown on settings page, please open a new tab and paste this link: https://www.ncryptedcloud.com/account/utilities
The next page will allow users to download the utility by first selecting the operating system they have. Follow the instructions provided in the support section to remove encryption from any local files.
For Windows:
Download ncc_decrypt.zip and unzip it
Usually this is in your Downloads folder
Unzipping it will create a new folder ncc_decrypt inside your Downloads folder
Make sure you have your files to be decrypted on your local machine, put all the files in a folder and rename the folder to “encrypted_folder”
Open a command window and move to the newly created directory
Select the Start menu (the Windows icon) on the taskbar or press the Windows key.
Type cmd
Select Command Prompt from the list. If you're using the latest version of Windows 11, Command Prompt will open within Terminal.
Type cd ~\Downloads\ncc_decrypt
Type ncc_decrypt.exe encrypted_folder
encrypted_folder is the path of a folder that contains your encrypted files. You should use the full path of the folder. To know or copy the path, go to the folder location, right click on the folder and select Copy as Path. Paste the path after ncc_decrypt.exe.Please note that once you run this command, your files will start decrypting and the encrypted versions will be deleted.
Usage of the utility:
ncc_decrypt.exe --help
Displays help about the utilityncc_decrypt.exe --keep encrypted_folder
Keeps the encrypted .zip file instead of deleting it. Note that here, encrypted_folder is again the path of a folder that contains your encrypted files.
The utility scans the folder for encrypted files (.zip) and decrypts them, reporting success or failure for each file.
For Mac:
Download ncc_decrypt.zip and unzip it
Usually this is your Downloads folder
Unzipping it will create a new folder ncc_decrypt inside your Downloads folder
Open a command window and move to the newly created directory
Click on Launcher and then on the utilities icon
Click Terminal
Type cd ~/Downloads/ncc_decrypt
Type ./ncc_decrypt encrypted_folder
encrypted_folder is the name of a folder that contains encrypted files
You should use the full path of the folder
You can find the full path of the folder with the help of FinderTroubleshooting
if you get the message Permissions denied type the following:
chmod 755 ncc_decryptIf you get a pop up that the program is in quarantine then type:
xattr -c com.apple.quarantine ncc_decrypt
Usage of the utility:
./ncc_decrypt --help
Displays help about the utility./ncc_decrypt --keep encrypted_folder
Keeps the encrypted .zip file instead of deleting it.
The utility scans the folder for encrypted files (.zip) and decrypts them, reporting success or failure for each file