eShare is discontinuing support for all Personal (Free) Accounts. As we shift our focus entirely to our Enterprise and Business solutions, the legacy service used by personal accounts—including the desktop applications for Windows and macOS—has been deprecated and will no longer receive updates, security patches, or technical support.
A new utility tool has been made available to end users, that allows the decryption of local files, without the need to use the deprecated desktop clients. Users can access this utility tool by navigating to their Account settings page via the drop-down menu,
Afterwards, by clicking the down arrow on the "Settings" page will reveal a new entry named "Utilities".
If you do not see a dropdown on settings page, please open a new tab and paste this link: https://www.ncryptedcloud.com/account/utilities
The next page will allow users to download the utility by first selecting the operating system they have. Follow the instructions provided in the support section to remove encryption from any local files.
Download ncc_decrypt.zip and unzip it
Usually this is in your Downloads folder
Unzipping it will create a new folder ncc_decrypt inside your Downloads folder
Make sure you have your files to be decrypted on your local machine, put all the files in a folder and rename the folder to
Open a command window and move to the newly created directory
Select the Start menu (the Windows icon) on the taskbar or press the Windows key.
Type cmd
Select Command Prompt from the list. If you're using the latest version of Windows 11, Command Prompt will open within Terminal.
Type cd ~\Downloads\ncc_decrypt
Type ncc_decrypt.exe encrypted_folder
encrypted_folder is the name of a folder that contains encrypted files. You should use the full path of the folder
You can find the full path of the folder with the help of File ExplorerUsage of the utility:
ncc_decrypt.exe --help
Displays help about the utilityncc_decrypt.exe --keep encrypted_folder
Keeps the encrypted .zip file instead of deleting it.
The utility scans the folder for encrypted files (.zip) and decrypts them, reporting success or failure for each file.